Choosing or buying a solution
Book a free consultation for the product you are considering, so the specialist you meet is ready for your questions.
7 daysReal people, every day of the week
Contact Dictation Direct. We pick up the phone.
Questions about Dragon, Microsoft Dragon Copilot, or compliance monitoring? Need help with a license or an install? Call, email, or book a time with the right specialist.
- Answering service 24/7/365
- Email replies within 24 hours
Reach us
- Toll-free833-341-1411
- Outside the U.S.+1 503-622-8448
- Mailing address505 W Vernon Ave #315
Kinston, NC 28501
By calling or texting the above numbers, you agree to receive text messages. If you no longer wish to receive text messages, you may opt out at any time by replying "STOP".
- Live support7 daysA week, every week
- Answering service24/7Every day of the year
- Email replies within24 hrsOn every message
- A NuanceGoldCertified Partner
How can we help?
Go straight to the right team
Pick what you need and book a time, or call us and we will route you.
Technical support
Open a ticket with the details of your issue, or book a support call. If needed, we connect to your computer remotely during the call.
Training
Book a training session for your product, from first steps to everyday workflows.
Your account and licenses
Manage subscriptions, licenses, and downloads in your account. Existing Dragon subscribers can book a call about their contract.
Is Dragon down?
Check the live status of Dragon cloud services before troubleshooting your own setup.
Partnerships and vendors
Book a meeting about partnerships, vendor relationships, or other business inquiries.
Support hours
Open seven days a week
Our team answers the phone on weekdays and weekends. Outside those hours, the answering service takes your call and we follow up.
Prefer to write it down? Submit a support ticketAll times Eastern
- Monday to Friday8:00 AM to 9:00 PM ET
- Saturday and Sunday11:00 AM to 4:00 PM ET
- Answering service24/7/365
FAQ
Before you reach out
Exploring a new solution?
Book a free consultation with a specialist for the product you are considering.
Choose a consultationWhat are your support hours?
Our team is available Monday to Friday from 8:00 AM to 9:00 PM ET, and Saturday and Sunday from 11:00 AM to 4:00 PM ET. An answering service takes calls 24/7/365.
How quickly do you answer email?
We respond to email within 24 hours.
What is the fastest way to get technical help?
Submit a support ticket so our team has the details of your issue, or call us during support hours. You can also book a support session at a time that works for you.
Submit a support ticketI am not sure which product I need. Who should I talk to?
Book a free consultation. Choose the product that sounds closest, and the specialist will help you compare options on the call.
Choose a consultationTalk to someone who knows Dragon
Call 833-341-1411, or email info@dictationdirect.com. Outside the U.S., call +1 503-622-8448.