Case Study: DAX Copilot – University of Michigan Health-West

University of Michigan Health-West (UMHW) tackled the growing crisis of clinician burnout caused by excessive administrative burdens. To address this, UMHW implemented Nuance’s DAX Copilot—an AI-powered solution that automates clinical documentation, freeing up valuable time for physicians.

• Clinician burnout from excessive administrative burdens • After-hours charting and cognitive overload • Documentation competing with direct patient care • Need to improve work-life balance without sacrificing volume

• DAX Copilot

• Reduced burnout – clinicians using DAX Copilot over 60% of the time reported significantly lower exhaustion and disengagement • More patient visits – providers saw an additional 12 patients per month while improving work-life balance • Higher efficiency & ROI – wRVUs increased by 20 per month, generating an 80% return on investment • Stronger patient relationships – providers focused more on direct interaction, improving care quality and satisfaction

By implementing DAX Copilot, UMHW not only reduced cognitive overload but also enhanced patient care and operational efficiency. This case study highlights how AI-driven solutions can revolutionize healthcare, prioritizing both clinician well-being and financial sustainability. Beyond reducing burnout and increasing efficiency, DAX Copilot also reshaped the documentation experience for clinicians at UMHW. By securely capturing patient-clinician conversations and transforming them into structured notes, the AI-driven solution eliminated after-hours charting, allowing providers to leave work on time and reclaim personal time. Clinicians reported feeling less mentally fatigued and more engaged with patients, leading to higher-quality interactions and improved patient outcomes.