Case Study: DAX Copilot – Fisher-Titus

Fisher-Titus Medical Center, a 99-bed acute care hospital; Norwalk Memorial Home, a 69-bed skilled nursing facility; Carriage House, a 48-unit assisted living facility; a Home Health Center; emergency transport through North Central EMS; and outpatient services, including lab services, imaging and physical rehabilitation.

• Time-consuming documentation reduced focus on patient care • Reduced focus on patients during encounters • Sterile, templated notes lacked detailed patient stories • Heavy documentation loads caused physician burnout & turnover

• Dragon Medical One • DAX Copilot

• Saved 1-2 hours daily on documentation tasks • Over $500,000 saved on physician recruitment costs • Improved patient-provider interactions, more personal experience • Enhanced documentation quality with detailed, accurate notes

The integration of Dragon Medical One and DAX Copilot at Fisher-Titus Medical Center has significantly transformed clinical workflows by alleviating the documentation burden on clinicians. Dragon Medical One, a speech recognition tool, allows physicians like Dr. Samuel Ross to efficiently edit and complete notes post-encounter, while DAX Copilot, an ambient documentation solution, captures detailed patient interactions during visits. This complementary use has streamlined documentation, reducing the time spent on administrative tasks by 1-2 hours daily. Clinicians can now prepare charts quickly, wrap up encounters promptly, and leave the office without lingering documentation duties. This efficiency has not only boosted productivity but also enhanced the patient experience, as physicians can engage in more meaningful, distraction-free conversations, fostering a more personal and less institutionalized interaction. Beyond operational improvements, the adoption of these technologies has had profound impacts on physician morale and organizational sustainability. By reducing after-hours documentation, DAX Copilot has alleviated cognitive overload and burnout, salvaging at least two physician positions that were at risk due to excessive workloads. This retention translates to significant financial savings, with each physician replacement costing approximately $250,000. Furthermore, the advanced technological environment created by these tools has positioned Fisher-Titus as a forward-thinking institution, aiding in the recruitment of new talent. The flexibility to choose between Dragon Medical One and DAX Copilot based on encounter needs has also empowered clinicians to tailor documentation to individual patient circumstances, improving note accuracy and quality. With strong institutional commitment, Fisher-Titus is poised to continue leveraging these solutions for future success.