AI-powered solutions alleviate burnout, significantly reduce deficiency rate, and improve documentation quality.
Northeastern Health System is a regional hospital system that comprises four partner facilities across Oklahoma to offer urgent, specialty, and primary care. The organization takes pride in being the regional healthcare provider of choice and is committed to increasing patient accessibility to quality healthcare in its rural community. Northeastern has 98 licensed beds and handles 5,000 annual admissions each year. With more than 1,000 employees, the organization is one of the region’s largest employers.
Challenge
– Expensive and inefficient transcription
– High document deficiency rate of over 25%
– High administrative burdens
– Need for Health Information Management (HIM) team to be available after hours
Solution
– Dragon Medical One
– PowerMic Mobile
– eScription One
Results
– Successfully reduced document deficiency rate from over 25% to 2%
– Dramatically improved job satisfaction for HIM staff
– Allowed HIM to reallocate resources toward more proactive efforts
Delivering Results
Previously, Northeastern had an entire crew dedicated to fielding complaints, responding to frustrated physicians, and addressing a seemingly endless flow of executive escalations. Since moving to eScription One, the HIM team has reallocated resources to focus on more proactive efforts. “The HIM team’s work queue is no longer backlogged; they’re happier, less stressed, and so much more productive,” said Payne.
The organization has also seen impressive quality benefits with eScription One versus their previous solution. Northeastern had struggled with a documentation deficiency rate of approximately 25%—meaning clinical documentation was still incomplete 30 days after a patient was discharged. “We were constantly chasing blanks,” said Payne. “We had to manually scrutinize and reconcile patient files when information was missing
or attributed incorrectly.” Now, the team successfully maintains an average deficiency rate of approximately 2%. “We’re incredibly proud of this,” said Payne. “Quality and patient safety are our highest priorities. This type of improvement is a huge boost to our organization’s credibility with both providers and patients.”
To download the complete case study click here: Northeastern Health Systems | Nuance Dragon Medical One
